Refund policy
Eligibility for Refunds
At Yasmina Rose, every dress is crafted with exceptional care and attention to detail and we want you to be happy with your purchase, but if in any case you are dissatisfied, we will be more than happy to assist you with a return and/or exchange. Refunds and exchanges will be accepted within 7 days after delivery with refunds being issued back onto original payment method.
Kindly note that we will not process returns or exchanges for items without tags, items not returned in their original packaging, or used and/or washed merchandise.
Request & Evaluation Process
To request a refund, customers must contact us within 48 hours of receiving the item, providing photos and details of the issue. Our quality control team will carefully review the request. If approved, a refund will be processed using the original payment method within 7–10 business days. Please note that minor variations in color, fabric texture, or embellishment are part of the handmade process and are not considered defects.
Non-Refundable Conditions
Refunds are not applicable for orders with tags removed, items not returned in their original packaging, and used or washed merchandise. Yasmina Rose reserves the right to decline a refund if the returned product shows signs of wear, alteration, or damage unrelated to production.